:root{--bg: #f7f8fa;--panel: #ffffff;--line: #e5e8ef;--text: #141a24;--title: #354153;--muted: #99a1b1;--accent: #0078ff;--accent-strong: #006ae0;--accent-soft: #eaf3ff;--disabled-bg: #f2f3f8;--disabled-fg: #b4bbcb;--short: #ff3a5b;--full: #8e4ec6;--surplus: #f5a524;--ok: #1f9d57}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:Pretendard,-apple-system,Apple SD Gothic Neo,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased;letter-spacing:-.01em}.gnb{position:sticky;top:0;z-index:1100;background:#fff;border-bottom:1px solid var(--line)}.gnb-inner{max-width:1240px;margin:0 auto;padding:0 24px;height:60px;display:flex;align-items:center;gap:32px}.brand{display:inline-flex;align-items:center;gap:8px;border:none;background:none;font-size:18px;font-weight:800;color:var(--text);cursor:pointer;letter-spacing:-.03em;padding:0}.brand-mark{width:24px;height:24px;display:block;flex:none}.brand span{color:var(--accent);font-weight:800}.gnb-nav{display:flex;gap:4px}.gnb-nav button{border:none;background:none;padding:8px 14px;font-size:15px;font-weight:600;color:var(--title);cursor:pointer;border-radius:8px;letter-spacing:-.02em}.gnb-nav button:hover{background:#f3f5f9;color:var(--text)}.gnb-nav button.active{color:var(--accent);background:var(--accent-soft)}.page-body{max-width:1240px;margin:0 auto;padding:24px}.error-banner{background:#ffe9ed;border:1px solid #ffc9d4;color:#d31b3f;padding:10px 12px;border-radius:10px;margin-bottom:16px;font-size:13px}.eyebrow{margin:0 0 6px;font-size:12px;font-weight:800;letter-spacing:.02em;text-transform:uppercase;color:var(--accent)}.cs-console{display:flex;flex-direction:column;gap:20px}.console-hero{background:linear-gradient(135deg,#fff,#eef6ff);border:1px solid var(--line);border-radius:20px;padding:28px 30px;box-shadow:0 8px 24px #1018280d}.console-hero h1{margin:0;font-size:28px;line-height:1.25;letter-spacing:-.04em;color:var(--text)}.console-hero p:last-child{max-width:760px;margin:10px 0 0;font-size:15px;line-height:1.7;color:#4a5568}.console-layout{display:grid;grid-template-columns:minmax(360px,.72fr) minmax(0,1.88fr);gap:20px;align-items:start}@media (max-width: 1060px){.console-layout{grid-template-columns:1fr}}.console-list,.console-detail{min-width:0}.console-list{position:sticky;top:76px;display:flex;flex-direction:column;gap:10px}.console-list h2{margin:0 0 2px;font-size:16px;color:var(--title);letter-spacing:-.02em}.policy-lab{gap:20px}.policy-layout{display:grid;grid-template-columns:minmax(360px,.78fr) minmax(0,1.22fr);gap:20px;align-items:start}@media (max-width: 1060px){.policy-layout{grid-template-columns:1fr}}.policy-chat,.policy-map{min-width:0}.policy-card-head{margin-bottom:14px}.policy-card-head h2{margin:0;font-size:20px;line-height:1.35;letter-spacing:-.03em;color:var(--text)}.policy-card-head p:last-child{margin:8px 0 0;color:#4a5568;font-size:14px;line-height:1.65}.chat-thread{display:grid;gap:10px;margin:14px 0}.chat-message{border:1px solid var(--line);border-radius:14px;padding:12px 14px;background:#f9fafc}.chat-message.user{margin-left:28px;background:var(--accent-soft);border-color:#cfe4ff}.chat-message.assistant{margin-right:28px;background:#fff}.chat-message span{display:block;margin-bottom:5px;color:var(--muted);font-size:11px;font-weight:800}.chat-message p{margin:0;color:var(--title);font-size:14px;line-height:1.62}.chat-input{display:grid;gap:12px}.chat-input .primary-action{width:100%}.policy-map .supply-map-wrap{padding:0;border:0;border-radius:14px;overflow:hidden}.policy-map .map-canvas-full{height:500px;border-radius:14px 14px 0 0}.policy-map .map-legend{padding:10px 12px 12px;margin:0;background:#fff;border-top:1px solid var(--line)}.policy-compare{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}@media (max-width: 900px){.policy-compare{grid-template-columns:1fr}}.policy-formula-card h2{margin:0 0 14px;font-size:18px;line-height:1.35;letter-spacing:-.03em;color:var(--text)}.policy-formula-card .case-meta div{grid-template-columns:92px minmax(0,1fr)}.policy-formula-card .case-meta dd{line-height:1.55}.case-board{background:var(--panel);border:1px solid var(--line);border-radius:16px;overflow:hidden}.case-board-head,.case-row{display:grid;grid-template-columns:minmax(190px,1.5fr) 78px 112px 126px;gap:10px;align-items:center}.case-board-head{padding:11px 14px;background:#f9fafc;border-bottom:1px solid var(--line);font-size:12px;font-weight:800;color:var(--muted)}.case-board-rows{display:flex;flex-direction:column}.case-row{width:100%;border:0;border-bottom:1px solid var(--line);background:#fff;text-align:left;padding:14px;font-family:inherit;cursor:pointer;color:var(--text);transition:background .12s,box-shadow .12s}.case-row:last-child{border-bottom:0}.case-row:hover{background:#f7fbff}.case-row.active{background:var(--accent-soft);box-shadow:inset 4px 0 0 var(--accent)}.case-inquiry{font-size:14px;font-weight:750;line-height:1.45;color:var(--text)}.case-vehicle,.case-location{font-size:12px;color:#4a5568;line-height:1.45}.case-status{display:inline-flex;width:fit-content;align-items:center;justify-content:center;padding:5px 9px;border-radius:999px;font-size:12px;font-weight:800;white-space:nowrap}.case-status.st-new{background:#fff1e0;color:#b46a00}.case-status.st-consulting{background:var(--accent-soft);color:var(--accent-strong)}.case-status.st-consultation_done,.case-status.st-processing_done{background:#edf2ff;color:#3b5bdb}.case-status.st-return_pending{background:#fdf0dc;color:#d97706}.case-status.st-return_completed{background:#e7f6ee;color:#0a7a45}.case-detail{display:flex;flex-direction:column;gap:16px}.case-detail-head,.detail-card{background:var(--panel);border:1px solid var(--line);border-radius:16px;box-shadow:0 2px 8px #10182808}.case-detail-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px}.case-detail-head h2{margin:0;font-size:20px;line-height:1.35;letter-spacing:-.03em;color:var(--text)}.detail-card{padding:18px}.detail-card h3{margin:0 0 14px;font-size:15px;color:var(--title);letter-spacing:-.02em}.detail-card h4{margin:0 0 8px;font-size:13px;color:var(--muted)}.case-map-card{padding:14px}.map-card-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;padding:4px 4px 12px}.map-card-head h3{margin-bottom:6px}.map-card-head p{margin:0;color:#4a5568;font-size:13px;line-height:1.55}.selected-return-zone{min-width:180px;background:var(--accent-soft);color:var(--accent-strong);border-radius:12px;padding:10px 12px}.selected-return-zone span{display:block;font-size:11px;font-weight:800;color:#5a8fd6;margin-bottom:4px}.selected-return-zone strong{display:block;font-size:13px;color:var(--accent-strong);line-height:1.35}.case-map-card .supply-map-wrap{padding:0;border:0;border-radius:14px;overflow:hidden}.case-map-card .map-canvas-full{height:520px;border-radius:14px 14px 0 0}.case-map-card .map-legend{padding:10px 12px 12px;margin:0;background:#fff;border-top:1px solid var(--line)}.map-loading{height:320px;display:flex;align-items:center;justify-content:center;color:var(--muted);background:#f9fafc;border:1px dashed var(--line);border-radius:14px;font-size:14px;font-weight:700}@media (max-width: 680px){.map-card-head{flex-direction:column}.selected-return-zone{width:100%}.case-map-card .map-canvas-full{height:420px}}.case-detail-grid{display:grid;grid-template-columns:1fr 1.24fr;gap:16px}@media (max-width: 820px){.case-detail-grid{grid-template-columns:1fr}}.case-meta{display:grid;gap:10px;margin:0}.case-meta div{display:grid;grid-template-columns:110px minmax(0,1fr);gap:12px}.case-meta dt{font-size:12px;font-weight:800;color:var(--muted)}.case-meta dd{margin:0;font-size:13px;font-weight:700;color:var(--title);word-break:keep-all}.policy-result{display:flex;flex-direction:column;gap:8px}.consultation-card{display:grid;gap:12px}.form-field{display:grid;gap:7px}.form-field span{font-size:12px;font-weight:800;color:var(--muted)}.form-field select,.form-field textarea{width:100%;border:1px solid var(--line);border-radius:12px;background:#fff;color:var(--text);font:inherit;font-size:14px;padding:11px 12px;outline:none}.form-field textarea{min-height:98px;resize:vertical;line-height:1.55}.form-field select:focus,.form-field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.check-field{display:inline-flex;align-items:center;gap:8px;font-size:14px;font-weight:800;color:var(--title)}.check-field input{width:17px;height:17px;accent-color:var(--accent)}.primary-action,.secondary-action{border:0;border-radius:12px;padding:12px 14px;font:inherit;font-size:14px;font-weight:800;cursor:pointer;transition:background .12s,color .12s,border-color .12s}.primary-action{width:fit-content;background:var(--accent);color:#fff}.primary-action:hover{background:var(--accent-strong)}.primary-action:disabled{background:var(--disabled-bg);color:var(--disabled-fg);cursor:default}.secondary-action{background:#fff;color:var(--accent-strong);border:1px solid #b9d9ff}.secondary-action:hover{background:var(--accent-soft)}.return-wait-card p{margin:0 0 12px;color:#4a5568;font-size:14px;line-height:1.6}.action-row{display:flex;gap:10px;flex-wrap:wrap}.final-card{border-color:#b7ebcf;background:linear-gradient(135deg,#fff,#f1fbf6)}.case-timeline{list-style:none;padding:0;margin:0;display:grid;gap:12px}.case-timeline li{display:grid;grid-template-columns:14px minmax(0,1fr);gap:10px;align-items:start}.timeline-dot{width:9px;height:9px;margin-top:5px;border-radius:50%;background:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}.case-timeline strong{display:block;font-size:13px;color:var(--title)}.case-timeline time{display:block;margin-top:3px;font-size:12px;color:var(--muted)}.search-bar{display:flex;gap:0;background:#fff;border:1px solid var(--line);border-radius:14px;padding:6px;box-shadow:0 2px 8px #1018280a;margin-bottom:20px}.sb-field{display:flex;align-items:center;gap:10px;padding:8px 16px;border-right:1px solid var(--line)}.sb-field:last-child{border-right:none}.sb-field.grow{flex:1}.sb-icon{width:20px;height:20px;flex:none;color:var(--accent)}.sb-text{display:flex;flex-direction:column;gap:3px;min-width:0;flex:1}.sb-text span{font-size:12px;color:var(--muted);font-weight:600}.sb-field input,.sb-field select{border:none;background:none;font-size:15px;font-weight:600;color:var(--text);outline:none;padding:2px 0;min-width:150px;width:100%;cursor:pointer;font-family:inherit;letter-spacing:-.01em}.sb-field select{-moz-appearance:none;appearance:none;-webkit-appearance:none}.sb-search-btn{border:none;background:var(--accent);color:#fff;font-weight:700;font-size:14px;padding:0 20px;border-radius:12px;cursor:pointer;margin:4px;letter-spacing:-.01em;white-space:nowrap}.sb-search-btn:hover{background:var(--accent-strong)}.sb-search-btn:disabled{background:var(--disabled-bg);color:var(--disabled-fg);cursor:default}.origin-feedback{margin-bottom:16px;padding:10px 14px;border-radius:10px;font-size:13px;font-weight:600}.origin-feedback.ok{background:var(--accent-soft);color:var(--accent-strong)}.origin-feedback.err{background:#ffe9ed;color:#d31b3f}.dest-hint{font-size:13px;color:var(--muted);margin:0 0 12px;font-weight:600}.return-body{display:grid;grid-template-columns:2fr 8fr;gap:20px;align-items:start}@media (max-width: 920px){.return-body{grid-template-columns:1fr}}.result-col{background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px;position:sticky;top:76px}.result-col h2{margin:0 0 14px;font-size:15px;font-weight:700;color:var(--title)}.map-col{min-width:0}.supply-map-wrap{background:#fff;border:1px solid var(--line);border-radius:16px;padding:12px}.map-canvas-full{height:620px;width:100%;border-radius:12px;overflow:hidden}.leaflet-container{font:inherit;background:#aadaff}.supply-pin{background:transparent;border:0}.pin-wrap{display:flex;flex-direction:column;align-items:center}.supply-pin-svg{display:block;filter:drop-shadow(0 2px 3px rgba(16,24,40,.35));transition:transform .1s;transform-origin:bottom center}.supply-pin:hover .supply-pin-svg{transform:scale(1.12)}.pin-tag,.legend-tag{font-size:9px;font-weight:800;padding:1px 6px;border-radius:6px;white-space:nowrap;line-height:1.5;letter-spacing:-.02em;box-shadow:0 1px 2px #10182840;margin-bottom:2px}.legend-tag{font-size:11px;padding:1px 8px;box-shadow:none;margin:0;display:inline-block}.st-short{background:#ffe0e4;color:#e5484d}.st-ok{background:#e3f6ec;color:#1f9d57}.st-surplus{background:#fdf0dc;color:#d97706}.st-full{background:#f1e7fb;color:#8e4ec6}.role-origin{background:#0078ff;color:#fff}.role-dest{background:#141a24;color:#fff}.result-empty{color:var(--muted);font-size:14px;line-height:1.6}.result-empty .hint{font-size:13px;margin-top:8px;color:#b4bbcb}.result-empty.warn{color:#d97706}.result-dest{font-size:13px;color:var(--muted);margin:0 0 10px;font-weight:600}.result-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.badge{padding:5px 12px;border-radius:999px;font-size:13px;font-weight:700}.badge-allow-free{background:#e7f6ee;color:#0a7a45}.badge-allow-paid{background:#fff1e0;color:#b46a00}.badge-reward-points{background:var(--accent-soft);color:var(--accent-strong)}.badge-blocked{background:#ffe9ed;color:#d31b3f}.amount{font-weight:800;font-size:15px;color:var(--text)}.amount.points{color:var(--accent-strong)}.amount.free{color:var(--ok)}.explanation{font-size:14px;line-height:1.6;margin:14px 0 10px;color:#4a5568}.reason-codes{display:flex;gap:6px;flex-wrap:wrap;list-style:none;padding:0;margin:0 0 14px}.reason-codes li{font-size:11px;color:var(--muted);background:var(--disabled-bg);border:1px solid var(--line);padding:3px 8px;border-radius:6px;font-family:ui-monospace,SFMono-Regular,monospace}.alternatives{margin-top:14px;border-top:1px solid var(--line);padding-top:12px}.alternatives h3{font-size:13px;color:var(--muted);margin:0 0 10px;font-weight:700}.alt-row{display:flex;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid var(--line);font-size:13px;flex-wrap:wrap}.alt-row:last-child{border-bottom:none}.alt-name{font-weight:700;color:var(--title)}.alt-dist{color:var(--muted)}.alt-row .amount{margin-left:auto;font-size:13px}.quote-meta{font-size:12px;color:var(--muted);margin-top:14px}.map-legend{display:flex;gap:14px;flex-wrap:wrap;margin:12px 4px 4px;font-size:12px;color:var(--muted)}.map-legend span{display:inline-flex;align-items:center;gap:5px}.legend-sep{color:var(--line)}.content{background:#fff;border:1px solid var(--line);border-radius:16px;padding:32px;max-width:760px}.content h2{margin:0 0 8px;font-size:22px;font-weight:800;letter-spacing:-.02em;color:var(--text)}.content h3{margin:24px 0 8px;font-size:15px;font-weight:700;color:var(--accent)}.content .lead{font-size:15px;line-height:1.7;color:#4a5568;margin:0}.content ul{margin:8px 0;padding-left:18px}.content li{font-size:14px;line-height:1.9;color:#4a5568}.content p{font-size:14px;line-height:1.7;color:#4a5568}.content b{color:var(--text)}